Sr. Product Specialists
12+ years of experience implementing, configuring, and supporting McAfee security software solutions. Specific product experience: ENS, DLP, Solidcore, McAfee Storage Scanners, McAfee Webgateway and McAfee ATD appliances.
- Good verbal and written skills the ability to articulate technical information into easily digestible and actionable information.
- Comfortable using Change and Problem management systems to address issues and implementing changes in a customer environment
- Very knowledgeable of the McAfee Incident system and procedures to record SRs and uploading MER logs.
- Expert in researching potential issues using the McAfee SMS alerts, Knowledge Base Articles and other sources to troubleshoot potential issues with the products, or user environments.
- Self-directed and motivated to take on new assignments and follow up with old issues. Also, the ability to mentor junior associates in the technical and professional skills needed to be successful as a professional consultant and trusted advisor.